Level II PhlebotomistPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Location: Hospital of the University of Pennsylvania- 3400 Spruce StResponsibilities:Correctly identifies the stage of growth and development of patients and significant othersUtilizes knowledge of growth and development when communicating to various age groupsExplains appropriate information according to age and developmental level of patients and visitorsIdentifies communication barriers and intervenes appropriatelyRecognizes cultural differences and the need to adjust communication styles and behaviors to meet the needs of the patientListens to patient's queries, comments and/or concerns and provides appropriate information and responsesIntroduces self when interacting with patients, families, visitors or other employeesEntry of (release of) patient demographics, test orders, billing information into a variety of computer systemsFollows established SOP and age-specific techniques for the collection of biological specimens for analysis and evaluates and solves problems related to that processCorrectly identifies outpatients and inpatients according to approved protocols with 100% accuracyPerforms accurate venipuncture and micro (capillary) techniques in sample collectionMay perform specialized collection to include breath alcohol testing, hair collection, and EKGsProperly labels specimens with 100% accuracyDraws all timed/scheduled samples in a timely mannerObserves emotional and physical state of patient for any adverse reactions to phlebotomyPerforms assigned patient-sample processing activitiesMaintains a safe and orderly work areaDemonstrates safe work practicesKeeps work area free from personal documents & itemsAnswers phone in a professional, courteous, and timely mannerspeaking to caller in a caring mannerAnswers questions or refers callers to the appropriate sourceAvoids putting caller on hold or transferring call unnecessarilyProjects an image of professionalism in appearance and conduct at all timesWorks well with peers and those in authorityWorks to promote the Penn Medicine BE standardsPromotes patient and staff relations and displays pride in workComplies with Hospital, Laboratory, Safety, and HIPAA regulationsNotifies Supervisor or Safety Officer of hazards when foundCompletes annual mandatories on or before the due dateResponsible for maintaining adequate staffing on all three shifts, weekends and holidaysCredentials:American Society for Clinical Pathology (Required)Certification as a PBT or MLA by a minimum knowledge-based exam such as the Board of Certification PBT(ASCP) or MLA(ASCP)Education or Equivalent Experience:H.S. Diploma/GED (Required)Education Specialization: Equivalent Experience: •And 4+ years Phlebotomy training and experience in an outpatient or hospital setting.We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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